Cancellation & Refunds
At Servers 2, customer satisfaction is important to us. We strive to deliver high-quality servers, workstations, storage solutions, networking equipment, and IT hardware. Please read our Refund & Returns Policy carefully before making a purchase.
Returns
Products may be eligible for return within 7 days from the date of delivery, provided they are:
- Unused and in their original condition.
- Returned with all original accessories, manuals, packaging, and documentation.
- Free from physical damage, misuse, or modification.
Returns that do not meet these conditions may not be accepted.
Refund Policy
Servers 2 generally does not offer refunds on successfully delivered products.
If a product arrives damaged, is defective on arrival (DOA), or develops a manufacturing fault covered under the applicable warranty, we will inspect the item and, where eligible, provide a replacement or exchange in accordance with our warranty terms and conditions.
If you believe you have received a damaged or defective product, please notify our support team as soon as possible with photographs and your order details to begin the verification process.
Product Exchanges
If you wish to exchange an eligible product, you must contact Servers 2 within 7 days of receiving your order.
Exchange requests are subject to product availability and approval. Where the replacement product has a different value, the customer will be responsible for paying any applicable price difference, along with any additional shipping or handling charges.
Damaged or Defective Products
If your order is received with visible shipping damage or contains a manufacturing defect, please report the issue immediately after delivery.
Once the issue has been verified, Servers 2 will arrange an appropriate resolution, which may include:
- Replacement of the defective product.
- Exchange for an equivalent product.
- Another suitable resolution as determined by our support team.
Items Not Eligible for Return or Exchange
The following products are generally not eligible for return or exchange:
- Software, licences, or digital products that have been activated or opened.
- Build-to-order, customised, or specially configured hardware.
- Clearance, promotional, or final-sale products.
- Products damaged due to improper installation, misuse, accidents, or unauthorised repairs.
- Items returned without original packaging or missing accessories.
Return Approval
All return requests require prior authorisation from Servers 2.
We reserve the right to decline any return or exchange request if:
- The request is submitted after the eligible return period.
- The product has been used, altered, or physically damaged.
- The item is missing accessories, packaging, serial numbers, or documentation.
- The product falls under the non-returnable categories listed above.
Order Quantity Limitations
Servers 2 reserves the right to limit purchase quantities on selected products based on inventory availability, manufacturer policies, or business requirements.
If any limitation affects your order, our team will contact you promptly to discuss the available options.
Product Images & Specifications
We make every effort to ensure that product images, descriptions, and specifications displayed on our website are accurate.
However, images are provided for illustration purposes only and may vary slightly from the actual product due to manufacturer updates, lighting conditions, display settings, or product revisions. Specifications are subject to change without prior notice from the manufacturer.
Policy Updates
Servers 2 reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Any changes will become effective immediately after they are published on our website.
Contact Us
If you have any questions regarding returns, exchanges, warranties, or an existing order, please contact the Servers 2 customer support team through the contact information available on our website.
By placing an order with Servers 2, you acknowledge that you have read, understood, and agreed to the terms of this Refund & Returns Policy.